Refund and Returns Policy

Effective Date: November 20, 2024

At MavoPrintPro.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Returns Policy provides clear guidelines on how to proceed.

Eligibility for Returns

You may return items purchased from MavoPrintPro.com under the following conditions:

  1. Return Window: Items must be returned within 30 days of delivery.
  2. Product Condition: The product must be unused, in its original condition, and returned with all accessories, manuals, and packaging intact.
  3. Proof of Purchase: A valid receipt or order confirmation must accompany your return request.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Customized or personalized products.
  • Opened consumables, such as ink cartridges.
  • Clearance or final sale items.

Refund Process

  1. Initiating a Return: Contact our customer service at info@mavoprintpro.com with your order number and reason for return.
  2. Return Approval: If approved, we will provide instructions for shipping the item back to us.
  3. Refund Timeline: Refunds are processed within 7-10 business days after receiving the returned item and verifying its condition. Refunds will be issued to the original payment method.

Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund after verifying the issue.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or the wrong product was delivered.
  • In cases of damaged or defective items, we will cover return shipping.

Exchange Policy

Exchanges are allowed for items of equal or lesser value, subject to availability. Please initiate the exchange process by contacting our support team.

Contact Us

For all return-related inquiries, reach out to us at: